Case Study - Learn Away

Managed IT and Seamless Migration from Google Workspace to Microsoft 365

Customer:  Learn Away Sector:  Educational Group Tour Operator Location:  Hertfordshire, remote users

Website: www.learnawaytours.com

🚀 The Challenge

Learn Away are a fast growing educational tour provider in the UK. They had no Managed IT support and was using Google Workspace, but found it limiting as their operations became more collaborative. With the business growing and increasing coordination needed between staff and external partners, they required a more structured, centralised platform for communication and file sharing.

Additionally, they didn’t have consistent IT support in place — meaning small technical issues often became big productivity blockers.

💡 The Solution

Pebble IT offered a fully managed IT service where we provide cyber security and unlimited IT support, we also recommended a move to Microsoft 365, using Microsoft Teams and SharePoint to enhance collaboration, streamline communication, and securely manage shared documents.

Our work included:

• Full migration of email, files, and calendars from Google Workspace to Microsoft 365

• Deployment and training of Microsoft Teams for internal communication

• Creation of a structured SharePoint site for document access and storage

• Integration across desktop and mobile devices

• Upgrading laptops
  

🛠️ How We Did It

To ensure zero disruption to day-to-day work, we carried out the migration entirely out of hours. By planning carefully and executing smoothly, everything was ready for the team the next working day. Emails, files, calendars was all there waiting for the users, using our remote support tools we was able to update the users laptops without hassle.

We also focus on people-first onboarding:

• The team member received a personalised introduction to Pebble IT

• Our welcome message included a bit about who we are, how we work, and how to contact us - but most importantly we told them who we are personally, and what football teams we support ! (we have a mixture of Spurs and Arsenal in the office..)

• We encouraged the team to reach out — not just for issues, but for advice or questions that will boost productivity
  

🌟 The Results

✅ Zero disruption during migration ✅ Improved collaboration with Teams and SharePoint ✅ Reliable, friendly helpdesk support now available ✅ Stronger relationship built on trust and responsiveness, and doing what we say we will

We now share a great working relationship with Learn Away Tours. Their team knows we’re just a message or call away, and they have the confidence that their IT is in safe, proactive hands.

💬 What Learn Away Said - Adelle Barnett, Director

"Pebble IT has transformed my company’s IT. Jason and his team are always on hand to help with any of our queries (no matter how silly!) and they feel like an extension of our team. I would 100% recommend them."

💬 What Pebble IT Said - Jason Patey, Director

"Working with and supporting the team at Learn Away is an absolute pleasure. They are quickly growing, which is amazing to see, and it's great we are able to be there to support them in their growth."

How can we help you?

Pebble IT has extensive experience in working with businesses to ensure they have the correct Managed IT support and cyber security tools.

If you would like a friendly chat on how we can help you with your IT requirements or want to find out more, please reach out at hello@PebbleIT.co.uk or contact us on the website.