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Pebble IT
Managed IT Services for Businesses in Hertfordshire, Essex & London
What do we do?
IT Support, Cyber Security & Microsoft 365 — One Simple Plan
Pebble IT provides managed IT support, cyber security and Microsoft 365 services to small and medium-sized businesses across Hertfordshire, Essex and London. Everything is delivered under one simple plan — fully managed IT support, 24/7 cyber security monitoring, cloud backups and strategic guidance for a fixed price, with no tiers and no hidden extras. As a Cyber Essentials Plus certified provider based in Hoddesdon, we combine fast, friendly helpdesk support with a security-first approach, so your team stays productive and your business stays protected.
Everything day to day runs under one simple plan. When something bigger lands, an office move or a migration, it runs as an IT project: quoted upfront, delivered as a fixed piece of work, then covered within the plan.
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Our Process
Our onboarding process
Clear Proposal with Fixed Costs
We start by understanding your business and your IT needs, then provide a clear, tailored proposal with fixed, predictable costs. No hidden fees, no surprises – just complete transparency so you can budget with confidence and know exactly what you’re getting from day one.
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Smooth Onboarding & Discovery
Once you’re onboard, we carry out a structured onboarding process to fully understand your systems, users, and risks. We document everything, identify improvements, and ensure nothing is overlooked – setting a solid foundation for reliable, long‑term IT support.
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Secure Setup & Optimisation
We get to work implementing security, monitoring, and best‑practice configurations aligned to your business. From protecting your data to optimising performance, we make sure your IT environment is stable, secure, and ready to support your team as you grow.
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Fast & Friendly Helpdesk Support
With everything in place, you and your team can rely on our fast, friendly helpdesk whenever you need us. Whether it’s day‑to‑day support, advice, or proactive improvements, we’re here to keep your business running smoothly and support your growth.
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