Outsourcing your IT to a new provider is a big decision. Whether you're looking for a better service, stronger security, or more strategic support, the onboarding process is where it all begins and usually your first time working together after being promised the world—and it’s where things can go very right or very wrong. A proper IT onboarding isn’t just a handover of passwords that are written down and which users to ‘look out for’. It’s a deep dive into your IT infrastruc