IT Support in Hitchin

IT support for one of Hertfordshire's best business towns

Hitchin punches above its weight. Behind the market square and the nice coffee, it's full of proper businesses: solicitors and accountants around Bancroft, agencies and consultancies in the lanes off Sun Street, and a working industrial estate up on Wilbury Way. Most of them are past the point where "my nephew sorts the computers" works, and not at the point where hiring IT staff makes sense.

That's the gap we fill. Pebble IT is the outsourced IT department for businesses across Hertfordshire, and Hitchin firms are a growing part of the client list.

Judge the helpdesk, not the postcode

Here's something most IT companies won't say out loud: the overwhelming majority of support happens remotely, wherever your provider is based. What matters day to day is whether the helpdesk answers, whether the person answering can actually fix things, and whether problems stay fixed. Every member of your staff gets unlimited remote helpdesk on our plan, with no ticket rationing and no junior reading from a script. When something genuinely needs hands on hardware, we come to Hitchin, with the visit quoted and agreed upfront so there's never a surprise on the invoice.

One plan, nothing bolted on afterwards

A single monthly price per user covers the lot: helpdesk, device management and patching, proactive monitoring, 24/7 security monitoring and response, email protection, staff awareness training and Microsoft 365 backups running several times a day. We built it this way because the alternative, a cheap base plan where the important things cost extra, is how businesses end up unprotected without realising it.

Built for firms with a foot on the train

Half of Hitchin seems to be on the fast train to Kings Cross a couple of days a week, and plenty of local firms have clients or staff in London full time. We set businesses up in Microsoft 365 properly, so files, email and phone calls work identically at a desk in town, on the 07.42, or at home. Done right, nobody thinks about where anything lives. Done wrong, you get the version most businesses tolerate: three copies of every file and a VPN nobody can log into on a Monday.

Security clients can check up on

Professional firms in Hitchin hold things worth stealing: client files, payroll runs, conveyancing funds in motion. We're security led, Cyber Essentials Plus certified ourselves, and we take clients through Cyber Essentials certification when their customers, regulators or insurers start asking for evidence rather than reassurance. Because the groundwork is already in the standard plan, getting certified is rarely a big job.

We also support businesses in Letchworth and Stevenage. If your current provider has gone quiet, book a free IT review and we'll tell you honestly where you stand.