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who we support
IT Support for Marketing Agencies
SPECIALIST IT SUPPORT
IT support that speaks Mac and PC
Agencies run mixed environments as a fact of life: designers on Macs, account teams on PCs, freelancers on whatever they own. Plenty of IT providers quietly support only half of that. We support all of it, device management, security, updates and helpdesk across macOS and Windows, with the same response for a creative director's MacBook as a finance PC.
Pebble IT supports marketing, creative and digital agencies across Hertfordshire, Essex and London.
Big files, tight deadlines, no excuses
Creative work means heavy assets, video, artwork, campaign files, and deadlines that don't care about sync errors. We build storage and cloud workflows that handle them: fast shared storage in the studio, cloud sync that actually finishes, and secure sharing with clients that doesn't involve a 2GB email bouncing at 5:55pm. Microsoft 365 gets configured for how agencies collaborate, alongside whatever creative cloud tooling your teams run.
Hybrid by default
Agency people work from the studio, home, and the client's boardroom — sometimes all in one day. Managed devices, multi-factor authentication and secure remote access make that seamless and safe, and unlimited remote helpdesk means a freelancer with a login problem at 8:45 before a 9am pitch gets help, not a ticket queue.
Pass the client security audit first time
Bigger clients audit their agencies now — holding a brand's customer data or ad accounts makes you part of their risk. We put the controls in place and take agencies through Cyber Essentials and Cyber Essentials Plus certification, turning the security section of the next RFP from a scramble into a tick. Day-to-day protection runs through our cyber security service: hardened email, endpoint protection, awareness training, and tested backups for the work your agency is built on.
Let's talk before the next pitch
On-site visits quoted and agreed upfront; everything else covered by the helpdesk. Book a call and we'll review your studio setup, storage and security — in plain English, no jargon in either direction.
Why Choose Pebble IT?
FAQs
Do you support Macs as well as PCs?
es — mixed Mac and PC environments are normal for agencies, and we support both fully: device management, security, updates and helpdesk, so creatives and account teams get the same fast support whatever they work on.
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Can you handle large creative files and remote working?
We set up fast, reliable storage and cloud workflows for video, design and campaign assets — so large files sync and share properly whether your team is in the studio, at home or presenting at a client's office.
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Can you help us meet client security requirements?
Bigger clients increasingly audit their agencies' security. We put the controls in place and guide you through Cyber Essentials and Cyber Essentials Plus certification, so security questionnaires become a quick yes instead of a lost pitch.
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