Managed IT Support in London

Pebble IT delivers fixed-price managed IT support to businesses across London — with a difference. We're based just outside the capital in Hertfordshire, on the Liverpool Street line, so London businesses get responsive support and on-site engineers when they need them, without Zone 1 overheads built into the bill. The result is the same service we give every client: unlimited helpdesk, 24/7 cyber security and fully managed Microsoft 365, for one fixed price per user, per month.

On-site in the City in under an hour

Our office in Hoddesdon sits on the Greater Anglia line into London Liverpool Street — around 40 minutes door to door — with the A10 and M25 giving fast road access to North and East London. Day to day, most support never needs a journey at all: our helpdesk resolves the majority of issues remotely within minutes. When something does call for an engineer in person — an office move, a network installation, hardware that has given up — we schedule on-site visits promptly, without the premium call-out culture common in the capital.

Why London businesses choose an IT partner just outside the M25

Honest, fixed pricing

London IT support pricing is notoriously opaque — tiered plans, onboarding fees, extras that appear on the third invoice. Ours isn't. One fixed price per user, per month, with support, security, backups and strategy all included. You'll know your IT budget to the pound from day one, and it won't creep.

Security-first, not security-extra

Every client gets 24/7 cyber security as standard: managed detection and response, email protection, endpoint security and staff awareness training. We hold Cyber Essentials Plus — the highest level of the UK government-backed certification — and we help client businesses achieve certification themselves, something larger customers, tenders and insurers increasingly require.

Big enough to deliver, small enough to care

You'll deal with named engineers who know your systems, not a rotating helpdesk reading from a script. Our clients tell us we feel like an extension of their team:

"They are incredibly responsive — no matter the issue, big or small, they get back to us quickly and resolve things with minimal fuss. On top of their technical expertise, they're genuinely lovely people to deal with." Georgie Mann, General Manager, Heritage Skills Academy

IT services for London businesses

Everything a London business needs from its IT partner sits inside one plan: managed IT support with unlimited helpdesk, 24/7 cyber security monitoring, Microsoft 365 management (we're a Microsoft Cloud Solutions Provider), business connectivity and VoIP, office networks and WiFi, automated cloud backups, and IT strategy and project delivery — from office moves and fit-outs to cloud migrations.

Who we work with in London

Our London clients are typically growing businesses of around 5 to 100 users — professional services, agencies, training providers and firms that have outgrown reactive, pay-as-you-go IT. We're an especially strong fit for businesses with a London office plus premises or people in Hertfordshire or Essex: one provider covering both sides of the M25 means one plan, one number to call, and no finger-pointing between suppliers. Hybrid and remote-first teams are equally at home — our support, security and Microsoft 365 management work wherever your people do.

"Highly recommend Pebble IT to anyone needing support with their business. Jason is brilliant. They will go above and beyond to make sure everything works perfectly."

Thomas Turner, Fix8, London