IT Support in Letchworth

IT support in the world's first garden city

Letchworth has always been a working town dressed as a pretty one. Behind the greens and the Arts and Crafts frontages sit the industrial estates around Works Road and Blackhorse Road, serviced offices in buildings like the Spirella, and a long line of engineering and manufacturing firms that never went away. It's a town where the same business often has a carpeted office at the front and a workshop out the back, and its IT needs to work in both.

Pebble IT supports Letchworth businesses on one all-inclusive plan: helpdesk, security, backups and account management for a single monthly price per user, with nothing important sold separately.

From the front office to the unit out the back

Plenty of IT providers are fine until the job leaves the carpet. We design and support networks and WiFi that carry across offices, workshops and warehouse space, so a stock system, a CNC terminal or a barcode scanner at the far end of the unit is as reliable as the PC in reception. We've built wireless networks for sites with a couple of hundred users, and the same design thinking scales down to a twelve-person firm on Works Road.

Downtime here isn't an inconvenience, it's a stopped line

When an office worker's laptop dies, they borrow one. When the machine running production goes down, people stand around on the clock. Our plan is built around prevention: devices patched and monitored, problems flagged before they stop work, and backups that are tested, automatically and regularly, rather than discovered to be broken on the day you need them. When something does break, unlimited remote helpdesk means the fix starts immediately, not when an engineer becomes free next week.

Certification that wins you contracts

If you supply larger manufacturers, councils or anyone with a procurement department, you've probably already seen the question on a tender: are you Cyber Essentials certified? We take Letchworth businesses through Cyber Essentials and Cyber Essentials Plus, and we hold Plus ourselves. For firms in a supply chain, the badge has quietly moved from nice-to-have to the price of entry, and because our standard plan already covers most of the technical requirements, certification is usually weeks rather than months.

Switching without stopping

Most Letchworth firms we talk to aren't unhappy enough to have done anything about it, which is exactly how mediocre IT providers survive. We make the move boring: we take the handover off your hands, deal with the outgoing provider directly, and document everything properly, which is often the first time that's ever been done. We also cover Hitchin and Stevenage. Our pricing guide explains what per-user IT support should cost and include. Book a free IT review and we'll come and walk the site with you.