IT Support for Recruitment Agencies

Keep consultants talking, placing and paid

A recruitment agency's technology is invisible right up until a consultant can't reach the CRM with a candidate on the other line. The business runs on speed — calls made, CVs sent, interviews booked — and every minute of IT friction is a placement someone else makes.

Pebble IT supports recruitment agencies across Hertfordshire, Essex and London, from boutique specialists to multi-desk agencies.

Your CRM and the plumbing around it

Your desks live in a CRM, and we keep your side of it healthy: the machines, the connectivity, the email sync and the logins everything hangs off. Most "the system is down" calls turn out to be exactly there, and those we fix fast. When the fault genuinely sits with the CRM vendor or a job board, we raise it and chase it for you, so a consultant isn't stuck on hold to a software helpdesk with a candidate waiting on the other line. Every consultant gets unlimited remote helpdesk; office visits are quoted and agreed upfront.

Phones are considered business critical

For a recruiter, an hour without phones is an hour without a business. We design and support resilient communications — cloud telephony, Teams calling, mobile integration — with failover built in, so a broadband fault reroutes calls instead of ending them. Call quality, hunt groups and out-of-hours routing all get set up around how your desks actually run.

Candidate data is a liability until it's protected

Your database is thousands of people's CVs, salaries, right-to-work documents and career moves their current employer doesn't know about. That's a serious UK GDPR responsibility and a genuine target. We put encryption, multi-factor authentication, access controls and sensible retention in place through our cyber security service, back it with tested backups, and take agencies through Cyber Essentials certification — reassurance both clients and candidates increasingly expect.

Scale up and down without drama

Recruitment headcount moves fast in both directions. New consultant starting Monday? Kit, accounts and CRM access ready before they sit down. Leaver on Friday? Access closed the same hour — protecting the database that is, ultimately, the agency. We're based in Hoddesdon, Hertfordshire. Book a call and we'll review your setup desk by desk.