IT Support for Estate Agents

Keep branches open, phones ringing and portals fed

Estate agency runs at a pace most industries don't. Offers land at 4.55 on a Friday, chains wobble, and a negotiator needs the file for a 9am viewing that won't open. When the IT breaks in this business it doesn't break quietly. It breaks with a vendor on the phone.

We look after sales and lettings agencies across Hertfordshire, Essex and London. Some are single-branch independents, others run several offices with lettings and property management in house. The plan is the same either way: one monthly fee, everything included, and a helpdesk that actually picks up.

Your branches, and everyone who isn't in one

Half your team isn't at a desk. They're at valuations, viewings and check-outs, working off a phone in someone else's kitchen. We build the branch networks and connectivity so every office shares the same systems, and set people up properly for working on the move, so the diary, the applicant list and the property record are identical wherever anyone opens them. If a branch line goes down, calls and traffic reroute while it gets fixed. Most of your staff won't even notice, which is rather the point.

Reapit, Alto, and everything hanging off them

To be straight about it, we're not Reapit's helpdesk. Nobody outside Reapit is. What we do is keep everything on your side of those platforms healthy, the machines, the network, the logins and the browsers they run in, which in practice is where most "the CRM is down" calls turn out to live. When the fault genuinely sits with the software or a portal feed, we take on the chasing: we raise it with the vendor, talk their language, and stay on it until it's resolved, so your negotiators aren't on hold to a software company when they should be selling. If your stock stops updating on Rightmove, we'll help you pin down whose side the problem is on and get it in front of the right people.

Answer the phone, win the instruction

A vendor ringing round for valuations usually books whoever answered. So we build phone systems around how an agency day really works. Hunt groups that cover the front desk on a busy Saturday morning. Calls that follow negotiators out to their mobiles. Out-of-hours routing for lettings, so the burst pipe at 11pm reaches a person rather than a voicemail. And if the broadband drops, the calls move instead of dying.

The data you hold would make a very good haul

Think about what sits in one lettings file. Bank statements, salary details, passports, Right to Rent documents. Your anti-money-laundering records live alongside them, and you're supervised on how you keep the lot. We handle the unglamorous side of that: encryption, multi-factor authentication, access controls, sensible retention and tested backups, all covered by our cyber security service. We'll take you through Cyber Essentials certification too, and we hold Cyber Essentials Plus ourselves.

The bigger worry for agencies is money in motion. Completion and deposit fraud works by getting inside an email chain and swapping the bank details just before funds move, and agencies sit in the middle of exactly those chains. Email security, browser protection and staff awareness training come as standard in our plan, because that's where agencies genuinely lose money, and it shouldn't be an optional extra.

Starters on Monday, leavers on Friday

Agency staff move around. A new negotiator starting Monday has kit, accounts and CRM access ready before they sit down. When someone leaves for the agency up the road, their access closes the same hour, along with the applicant database they might be tempted to take with them. Everything runs on one all-inclusive plan with unlimited remote support included, so when you're comparing providers, compare what's in scope rather than the headline price. We're in Hoddesdon, a short drive from most of east Herts. Book a call and we'll go through it branch by branch.