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Rail Call: NR/L3/OPS/301 Compliant Mobile Call Recording
SPECIALIST IT SUPPORT
Safety-critical calls, recorded automatically — wherever they're made
NR/L3/OPS/301 requires safety-critical spoken communications to be reliably recorded and manageable. That's straightforward on fixed lines and control-room systems. It falls apart on mobiles — and mobiles are where a growing share of safety-critical conversations actually happen: on site, on possession, between contractors.
Pebble IT Rail Call closes that gap. It's an app-based mobile call recording solution: install it once on a phone, and every call is recorded automatically and delivered to a secure platform. Nothing for the user to remember, no process to follow on site, no gaps when someone's under pressure.
One solution for staff, contractors and BYOD
Because Rail Call is app-based, it deploys the same way everywhere: on your own corporate devices, on contractors' phones, and on personal devices used for work. Rolling it out to a new subcontractor is a download and a login — not a hardware swap — which matters when your compliance obligation extends across a supply chain you don't directly control.
Recordings you can actually use
Recording calls is the easy half; NR/L3/OPS/301 compliance also means being able to manage and produce them. Every Rail Call recording is stored securely on the platform — never on the handset — with call transcription and AI-powered search on top. Finding a specific conversation for an investigation or audit takes minutes, not a day of listening back.
Fully managed by Pebble IT
We run Rail Call as a managed service: deployment, user onboarding and offboarding, monitoring that recording is actually happening, and support when it isn't. Pebble IT is Cyber Essentials Plus certified, and the platform is run to the same security standards we apply across our cyber security practice.
See it working
Book a call and we'll demonstrate Rail Call, walk through how it maps to your NR/L3/OPS/301 obligations, and scope a rollout for your teams and contractors.
Why Choose Pebble IT?
FAQs
What is NR/L3/OPS/301 and does it affect my business?
It's the Network Rail standard covering recorded safety-critical spoken communications. If your staff, contractors or subcontractors make safety-critical calls on or around the infrastructure, those calls need to be reliably recorded and manageable — which is exactly what Rail Call is built for.
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Where are the recordings stored, and can we search them?
All recordings are held securely on the platform, not on the device, so a lost phone never means lost evidence. Call transcription and AI-powered search make finding, reviewing and managing recordings simple, and a fully managed service is available.
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How does Rail Call record calls?
The Rail Call app records calls automatically on both corporate and BYOD devices — install it once and every call is captured, with nothing for the user to remember on site. Recordings are sent straight to the secure platform, so nothing depends on the handset.
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