IT Support for Businesses in Hertfordshire, Essex & London

Pebble IT provides managed IT support to small and medium-sized businesses across Hertfordshire, Essex and London from our base in Hoddesdon. One simple plan, one predictable monthly price, unlimited remote helpdesk as standard, and a Cyber Essentials Plus certified team behind it. Whether you're outsourcing IT for the first time, unhappy with your current provider, or need extra hands alongside an internal team, we keep your technology working so you can get on with running the business. Much of our client base is professional services firms, practices and consultancies that live and die by responsiveness.

What's included in our managed IT support

Our plan is deliberately simple: one package, everything your business needs included. Day to day, that means unlimited remote helpdesk support, your staff can raise as many issues as they like, from password resets and email problems to slow machines and software questions, without anyone watching a ticket counter. We handle user onboarding and offboarding too, so new starters are set up in Microsoft 365 and ready to work from day one, and leavers are locked out the moment they go. Add full device management and patching, plus proactive monitoring of your devices and network, and most problems are fixed before anyone in your team even notices them. That includes the network itself. We design and look after business networks and WiFi, so when the connection drops there is no second supplier to chase.

Security is built in, not bolted on

Most IT providers treat security as an upsell. We don't, because in 2026 there's no such thing as IT support without security. Every plan includes 24/7 endpoint security (MDR) on your devices, 24/7 Microsoft identity protection (ITDR), enterprise-grade email security and web browser protection, covering the places attacks on small businesses actually start. Cloud backups are included as standard, and we keep your cyber security policies up to date as threats and best practice evolve. We run our own business to the Cyber Essentials Plus standard, and the same discipline runs through our managed cyber security services and every environment we look after. That matters for every client, but especially for the charities and non-profits we support, where funders increasingly expect security to be demonstrable.

One plan, one predictable price

We don't do confusing tiers where the support you actually need sits two price bands up. There's one managed plan with a fixed monthly price, and everything above is included — support, security, backups, the lot. Where on-site help is needed, visits are quoted and agreed upfront before anyone travels, so you always know exactly what you're paying and there's never a surprise invoice at month end. And the service doesn't stop at fixing things: you get a dedicated account manager and quarterly reviews as standard, so your IT keeps pace with where your business is going — not just what broke last month. That predictability is a big part of why small businesses across Hertfordshire treat us as their outsourced IT department.

How switching IT providers works

Worried that changing providers means weeks of disruption? It shouldn't, and with us it doesn't. Switching follows three steps. First, a discovery audit: we map your systems, licences, and risks, and agree the plan. Second, onboarding: we document everything, take over your licences, and deploy our tools alongside your existing setup — your team keeps working throughout. Third, go-live: support switches to us on an agreed date, and we handle the handover with your outgoing provider so you don't have an awkward conversation. Most clients tell us the switch was far easier than they feared.

Can you work alongside our internal IT team?

Yes — co-managed IT support is a growing part of what we do. Some businesses want us to handle the day-to-day helpdesk so their in-house people can focus on projects; others keep first-line support internal and use us for escalations, out-of-hours cover, security and bigger pieces of work. We fit around your team rather than forcing a model on you, and holiday or sickness cover comes with the territory. Those bigger pieces of work run as IT projects (office moves, migrations and the like) with the price agreed before anyone starts.

What does IT support cost?

Honest answer: it depends on the size and shape of your business — the number of people, devices and locations, and what your systems look like today. What we can promise is how the pricing works: one fixed monthly figure for the managed plan, agreed before you sign, with on-site visits quoted upfront rather than hidden in the small print. A short call is enough for us to give you a clear, no-obligation quote. The monthly figure covers support. Planning what comes next (replacements, upgrades, bigger changes) is what our included quarterly IT strategy reviews are for, so next year's spend is decided months ahead and not a surprise you have no time to budget for.

Wondering what managed IT support should cost? Read our guide: IT support cost per user in the UK

Who we support

We work with businesses across a wide range of industries, with particular depth in professional services — including IT support for accountants and law firms — where compliance, client confidentiality and deadline pressure make reliable IT non-negotiable. You can see the full range of industries we work with on our sectors page.

IT support across Hertfordshire, Essex and London

From Hoddesdon we support businesses throughout Hertfordshire, across Essex and into London. Most support is delivered instantly and remotely, but being local matters — when a job genuinely needs someone in the room, we can be there.