Meet the team - Callum

It's been over 2 months since Callum joined us at Pebble IT. Callum is in charge of our IT helpdesk - so we thought it was time for a little Q&A to learn more about the man behind the tickets and who you might be working with.

1. What’s your role at Pebble IT, and what does a typical day look like for you? I'm an IT Technician at Pebble IT. My day usually starts with checking the ticketing system for any urgent issues. From there, I handle anything from troubleshooting hardware and software problems to setting up new devices and supporting users remotely. No two days are the same, which keeps things interesting!

2. How did you get started in IT? I went to college to study a computer course, and as part of the program, we had to complete a week of work experience. That’s when I first worked with Jason. A few months later, after finishing my course, Jason offered me an apprenticeship—and the rest is history. That opportunity gave me a solid foundation and set me on the path I’m on today.

3. What do you enjoy most about working in tech support? I love solving problems and helping people get back to work quickly. There’s a real sense of satisfaction when you fix something that seemed impossible to the user. Plus, I enjoy the constant learning. Tech never stands still.

4. What drew you to join Pebble IT? Having worked with and been mentored by Jason in the past, I knew the kind of leadership and culture he brings to a team. When the opportunity came up to join Pebble IT, it felt like a natural next step.

5. What’s one tech tip you think everyone should know? Restarting your device really does fix a lot of problems! But beyond that—use a password manager. It’s one of the easiest ways to improve your digital security.

6. If you could automate one part of your life with tech, what would it be? Probably meal planning and grocery shopping. If I could have a system that just knows what I need, orders it, and maybe even preps it—that would be a dream.

7. Coffee or tea – and how do you take it? Coffee, for sure. Black, no sugar—straight to the point.

8. What’s a hobby or interest you enjoy outside of work? I enjoy watching football, especially the big matches and when I get the chance, I like to play Tennis or Padel. It’s a great way to unwind outside of work.

9. If you could have dinner with any tech pioneer (past or present), who would it be? Probably Bill Gates

10. Favourite football team? Arsenal. Been a fan since I was a kid, and I stick with them through the highs and lows.